PROGRAM OPERATIONS

HGI has been instrumental to the successful operations of many companies and governmental entities across the country. In the aftermath of Hurricanes Katrina, Rita, and Isaac, HGI was chosen to head several large and complex programs, including the Louisiana Road Home Program (the largest in US history).

• Accounting Services
• Applicant Relations and Resolution Management Case Advisory Services
• Customer Service Call Center
• Document Management, Applications and Outreach Legal Services
• Low-income Property Ownership Resolution Reporting and Closings
• Federal and State Grant Management Technical Assistance
• Development of Quality Control and Compliance Program Distribution and Process
• Long-term Monitoring of Quality Control Program
• Anti-Fraud, Waste and Abuse (AFWA)
• Outlier Detection – Development and Monitoring Research and Investigations
• Tip Hotline Management