Effective incoming and outgoing call handling is at the core of call center activities for many organizations, including the timely resolution of tickets and the escalation of tickets when greater resources are required. The call center operations are optimized to minimize user wait times, deliver decisive solutions as quickly as possible. HGI has the ability to quickly stand up call centers in dynamic environments. We staff customer service call centers to assist applicants or claimants with the respective process and answer any questions they may have including technical questions. Our support systems provide specific access (chat, emails, calls) capabilities as well as tracking and management/tasking functions.